Certification Process


The process commences with Quantum Certification Services gaining an understanding of your business operations and specific certification requirements so we can provide you with an obligation free quote.

“gaining an
of your business”

Application Process

On acceptance of our quote from your organisation and our acceptance of your application, we provide you with a copy of our Terms and Conditions for Certification.

The Terms and Conditions document forms part of a contractual agreement between Quantum Certification Services Pty Ltd and your organisation.

Quantum reserves the right to refuse or decline any application made for our certification services.  If an application is refused or declined, reasons will be communicated to you.

Certification Process

Stage 1 Audit

The Stage 1 audit is performed to:

  • Audit management system documentation
  • Evaluate the organisation’s location, site-specific conditions and to determine preparedness for the Stage 2 audit. The audit team communicates and documents their findings, including any areas of concern that could be classified as a non-conformance if they are not addressed prior to the Stage 2 Certification Audit.

At the conclusion of the Stage 1 audit, we provide you with a report of our findings. We also discuss with you timing of the Stage 2 Certification Audit.

Stage 2 Audit (Certification Audit)

The purpose of the Stage 2 Audit is to evaluate the implementation and effectiveness of your system in meeting the requirements of the relevant standard. The Stage 2 Audit is carried out on-site.

During the Stage 2 Audit, we look for objective evidence (records, documents, etc.) to verify that the activities of the organisation and system meet the requirements of the relevant standard.

A final certification decision is made on the basis of an independent evaluation of audit findings and conclusions and any other relevant information i.e. non-conformances.

If the audit has verified compliance of the management system or certification program, we issue a certificate and capability schedule defining the activities and locations certified.

Surveillance audit

Surveillance audits are conducted on-site to assess and determine that the certified management system continues to fulfil requirements between recertification audits. Surveillance audits must be conducted at least once a year and not more than 12 months from the last day of the Stage 2 Audit.

Recertification audit

Recertification audits are conducted every three years to demonstrate that the client’s system continues to satisfy requirements for the renewal of certification to the relevant standard. The recertification audit is conducted on-site to assess the continuing effectiveness of the management system, ability to enhance overall performance and whether the management system helps the organisation achieve its objectives.