Feedback, Complaints and Appeals

Your complaint will be acknowledged, and we will seek to resolve it as quickly as possible. If we cannot resolve it immediately, an investigation will be conducted to determine the facts surrounding the issue and consider options for resolution.

We will inform you about the complaints resolution process and formally advise you of the outcome. You can appeal if you are unsatisfied with our response to your complaint.

All complaints are recorded on our feedback register and are treated confidentially. All complainants will be fairly treated.

The Managing Director is responsible for managing complaints. If you do not wish to complain directly to Quantum or are unsatisfied with how we handled your complaint, contact our accreditation body JASANZ: www.JASANZ.org/complaints.

Clients can appeal a certification decision made by Quantum Certification Services. Appeals must be submitted in writing within seven working days from the notification of the certification decision.

Any correspondence submitted for an appeal should include all relevant information needed for consideration. The Managing Director will review the appeal. If the Managing Director cannot resolve the appeal, the matter may be referred to JASANZ.

We will treat all submissions fairly and without bias. We also apply procedural fairness when we handle appeals. We will inform you about the appeal's progress and formally advise you of the outcome.

Quantum Certification Services will not accept any claims to reimburse costs, losses, or damages resulting from the appeals process.

All complaints and appeals are treated confidentially.