Disability and Human Services

What We Offer

Quantum Certification Services offers certification to the following disability and human services standards:

  • National Disability Insurance Scheme Practice Standards – NDIS Approved Quality Auditor
  • National Standards for Disability Services
  • Human Services Standards (Victoria)
  • Alcohol and other Drug Human Services Standard – Western Australia (WANADA)

We understand the pressures and unique challenges facing human services organisations. Quantum Certification Services’ experienced Disability and Human Services team can provide your organisation with reliable, high quality audit services that add value to your quality management system and service provision for your clients.

National Standards for Disability Services

The National Standards for Disability Services are applicable to all Disability Employment Services funded by the Australian Government.

Disability Employment Services must meet the requirements of the independent quality assurance framework from the Australian Government as a condition of funding and undergo annual audits.


The National Standards for Disability Services focus on rights and outcomes for people with disability. The framework for the National Standards promote person-centred approaches and are based on two principles:

  • Human Rights – to promote respect, dignity and opportunity and advance the human rights, well-being and interests of people with a disability.
  • Quality Management – a focus on the standards as fundamental to quality service delivery

NDIS Quality and Safeguarding Framework

Quantum is an NDIS approved quality auditor, accredited by JAS-ANZ to conduct verification and certification audits of  NDIS Providers.  We conduct audits in all Australian States and Territories.  

Application and Enquiry

In order to provide a quote, we need to confirm if a verification or certification audit is required.  This information is noted on the “Initial scope of audit and self-assessment summary” provided to you by the NDIS Quality and Safeguards Commission.

Audit cost and duration is determined by the following factors:

  • Type of audit – verification or certification
  • Range of registration groups
  • NDIS participants – disability type, demographics, diversity factors, number of participants
  • Number of workers providing services to participants
  • Geographic coverage of services provided
Audit Process

Verification and certification audits are conducted in accordance with the National Disability Insurance Scheme (Approved Quality Auditors Scheme) Guidelines 2018.  

Verification audits

Verification audits are offsite desktop audits.  Activities covered in verification audits are conducted against the Verification Practice Standards:

  • Human Resource Management
  • Incident Management
  • Complaints Management
  • Risk Management

Certification audits

Certification audits are conducted of the following modules:

  • Core Module – Rights and Responsibilities, Governance and Operational Management, Provision of Supports and Support Provision Environment
  • Module 1 – High Intensity Daily Personal Activities
  • Module 2 – Specialist Behaviour Support
  • Module 2A – Implementing Behaviour Support Plans
  • Module 3 – Early Childhood Supports
  • Module 4 – Specialised Support Coordination
  • Module 5 – Specialist Disability Accommodation

Certification audits require a Stage 1 and Stage 2 audit. The Stage 1 audit can be conducted on-site or remotely. The Stage 2 audit must be conducted onsite.

The Stage 1 certification audit 

Stage 1 audits verify various information submitted by the Provider to the NDIS Commission as part of their registration.  These include self-assessment responses, insurance details, worker screening, qualifications or skills and membership of professional bodies. Providers are also required to show they have complaints management and incident management systems in place that are proportionate to the size of their organisation. 

The Stage 2 certification audit

The stage 2 audit is conducted on-site. The purpose of the stage 2 audit is to evaluate the effectiveness and implementation of the NDIS provider’s systems and processes in meeting all relevant modules or parts of the NDIS Practice Standards which are applicable and stipulated in your Scope of Audit document provided by the NDIS Quality and Safeguards Commission.  

The NDIS Quality and Safeguards Commission has further information about NDIS Provider registration requirements:


Our Audit Team

Audit personnel engaged by Quantum have successfully completed the NDIS Quality and Safeguards Commission training.  You can be assured that our auditors are screened for suitability and they have undergone probity checks which include reference checks, National Police Record Check, Working with Children Check or Vulnerable Person Check.

Our auditors undergo routine assessment and performance review and participate in ongoing professional development to maintain their competence.  All Quantum auditors have worked in the health and human services sector.

Our auditors are assessed for competence and knowledge of the NDIS Practice Standards and registration groups.  They are matched to the NDIS provider to ensure the audit team has the right competence and knowledge to audit your service.

Human Services Standards Victoria

The Human Services Standards are a single set of service-delivery quality standards for service providers registered with the Department of Families, Fairness and Housing in Victoria.

The aims of the Standards and independent review process is to ensure that people experience the same quality of service no matter which service provider they are accessing.

The review process requires us to assess organisational performance to the four service quality standards and the governance and management standards that you have decided to use – we offer National Standards for Disability Services or ISO 9001.

Quantum provides certification audits to organisations who offer in-scope direct client services including; children, youth and family services; homelessness assistance services; and family violence and sexual assault services.

AIMS OF THE Human Services Standards

The Standards aim to:

  • Embed and promote rights for people accessing services
  • Assure the community that service providers are providing services that meet clients’ needs
  • Develop a common and systemic approach to quality review processes
  • Build greater transparency in quality requirements between the department, service providers, clients and the community
  • Enable service providers to select an independent review body from an approved panel that meets their requirements and expectations
  • Foster a culture of continuous quality improvement that is embedded in everyday practice and supports the meaningful participation of people in giving feedback about the services they require and the quality of services they receive
  • Reduce red tape to help ensure service providers have more time and resources to provide services by reducing the number of quality reviews they are required to undertake.

To prepare for the certification process you are required to complete a self-assessment using our Self-Assessment Tool. This must be submitted to us before we commence the Stage 1 Audit.

Consumer and Client Participation

Human services audits include the involvement of consumers, advocates, carers, support persons and any other relevant stakeholders in the audit. This participation can occur through:

  • Participation in opening and closing meetings
  • Audit interviews
  • File reviews

Consumer participation in audits is voluntary. Providers must ensure consumers are informed of their choice to utilise independent advocacy support to engage in audits prior to their consent being obtained.

It is desirable to obtain the consumer’s consent and agreement for their participation in the audit in writing.  An independent advocate should be involved to determine the consumer’s capacity to provide consent; and to support an appropriate level of involvement by the consumer where required.  Where written consent is not obtained, the reason for this is recorded by the audit team and evidence supporting the assumption that consent was sought and has been obtained e.g. verbal and active participation in the audit.

Providers are required to invite consumer participation in the audit opening and closing meetings.

Contact us to find out more about the certification process

Alcohol and other Drug Human Services Standard

The WANADA Standard, the Alcohol and other Drug Human Services Standard is based on the principle that every member of the community has the right to access safe, quality, evidence informed, and culturally responsive services.

The Standard has been developed for use by a range of alcohol and other drug and human services in Western Australia.

The Standard contains six Performance Expectations:

  1. Understanding and Responding to Community Needs and Expectations
  2. Rights and Responsibilities and Inclusive Practice
  3. Evidence Informed Practice
  4. Human Resource Management
  5. Service Management
  6. Organisational Governance

The audit process involves an initial certification audit, conducted in 2 stages.  During the Stage 1 audit, Quantum will review your organisation’s policies, procedures and documented self-assessment.  A report is provided before the Stage 2 audit identifying any areas of concern at the Stage 1 audit that could be classified as not yet.

During the Stage 2 audit, Quantum evaluates evidence of conformity with all requirements of the standard and evidence of conformity between your policies, procedure and self-assessment findings and practice.

The certification cycle is for a period of 3 years and includes a mid-cycle surveillance audit as deemed necessary by Quantum and a recertification audit.

Quantum’s auditors are trained in culturally competent practices relevant to Western Australian service providers.

Artwork by Anne Lynch; Not titled 1999; pastel and pencil on paper; 40.5 x 65cm; used Courtesy the artist and Arts Project Australia, Melbourne