Australian Service Excellence Standards (ASES)
Quantum is an approved assessor for the Australian Service Excellence Standards.
Quantum is an approved assessor for the Australian Service Excellence Standards (ASES), managed by the Department of Human Services (SA). We provide comprehensive consulting and assessment services to help organisations achieve certification against these standards.
Watch our short video to learn more about our assessment approach.
Choose Your Path to Excellence
Whether starting your journey with the ASES Certificate level or striving for the highest accreditation with the ASES Award, Quantum is here to support you. Our consultant can assist with preparation for the assessment and Quantum can assess your organisation's customer and professional services to facilitate certification.
Pathway 1:
Starting Your Journey with ASES Certificate Level
This level encompasses all corporate functions and services, requiring assessment against 18 standards focused on fundamental business practices and client services. Achieving the Certificate level is a prerequisite before progressing to the Award level.
Pathway 2:
Aspiring for Organizational Excellence with the ASES Award Level
The Award level builds upon the ASES Certificate level, necessitating that the organisation demonstrates its capacity for continuous improvement and effective change management.
Quantum’s highly qualified assessors have extensive auditing experience across various community service organisations, including:
- Aboriginal Controlled Community Organisations
- Children’s, youth, and justice services
- Family and domestic violence support services
- Housing and homelessness services
- Healthcare and disability support services
- Mental health services
We take pride in our strong, ongoing relationships with certified organisations and stakeholders
