National Standards for Disability Services Audits

Whether your organisation is a newly contracted IEA provider or continuing under a renewed agreement, Quantum welcomes the opportunity to provide an indicative quote for an NSDS IEA audit (travel and accommodation expenses excluded).

Quantum auditors are sector experienced and we understand that not all specialist employment providers are the same. We take a proportionate approach when auditing providers from small to medium to large, not-for-profit and for-profit organisations.

We would welcome the opportunity to provide your organisation with an indicative quote for a National Standards for Disability Services (NSDS), Inclusive Employment Australia (IEA) audit or look at the options for an integrated audit solution based on the total audit requirements.

Contact us to request an indicative quote today.  

Quantum conducts audits proportionate to the services delivered by NPA providers who deliver independent assessment services for the Supported Wage System, Ongoing Support and Workplace Modifications.

NPA audits include remote initial and recertification audits every three years.  The audit process includes:

• A review of your policies and procedures
• Conducting provider/NPA assessor interviews, consumer interviews or interviews with employers or DES providers you may have engaged with while doing assessments. Interviews are conducted remotely, by phone or online.

There is no requirement to review consumer files as part of the audit.

Audit durations are determined according to the NPA provider size and should not exceed two business days.

You will be audited for conformance to fifteen of the forty indicators of practice within the NSDS:

• Standard 1 – Rights: Indicators of Practice: 1:1, 1:2, 1:5, 1:6, 1:9
• Standard 2 – Participation and Inclusion: Indicators of Practice: 2:1, 2:6 c)
• Standard 3 – Individual Outcomes: Indicators of Practice: 3:4, 3:5 d)
• Standard 4 – Feedback and Complaints: Indicators of Practice: 4:1, 4:3, 4:6 e)
• Standard 5 – Service Access: Indicators of Practice: 5:2 f)
• Standard 6 – Service Management: Indicators of Practice: 6:1, 6:2

After the audit, you will receive an audit report within ten working days of the audit completion.  The audit report will include the certification decision.  A copy of the report is provided to the Department of Social Services.