The Human Services Standards are a single set of service-delivery quality standards for Department of Families, Fairness and Housing funded service providers and department-managed services.

The aims of the Standards and independent review process is to ensure that people experience the same quality of service no matter which service provider they are accessing.

The review process requires us to assess your organisation’s performance to the four service quality standards and the governance and management standards that you have decided to use – we offer National Standards for Disability Services, ISO 9001 and the NDIS Practice Standards.

Quantum provides certification audits to organisations who offer in-scope direct client services including; children, youth and family services; homelessness assistance services; and family violence and sexual assault services.

Aims of the Human Services Standard

  • Embed and promote rights for people accessing services
  • Assure the community that service providers are providing services that meet clients’ needs
  • Develop a common and systemic approach to quality review processes
  • Build greater transparency in quality requirements between the department, service providers, clients and the community
  • Enable service providers to select an independent review body from an approved panel that meets their requirements and expectations
  • Enable service providers to select an independent review body from an approved panel that meets their requirements and expectations
  • Foster a culture of continuous quality improvement that is embedded in everyday practice and supports the meaningful participation of people in giving feedback about the services they require and the quality of services they receive
  • Reduce red tape to help ensure service providers have more time and resources to provide services by reducing the number of quality reviews they are required to undertake

Providers in-scope for independent review are required to complete a self-assessment using the Human Services Standards self-assessment tool. This must be submitted to us before we commence the Stage 1 Audit.

View our listing in the JAS-ANZ Certified Clients Directory