Australian Service Excellence Standards (ASES)
Quantum is an approved assessor for The Australian Service Excellence Standards (ASES), managed by the Department of Human Services (SA)
Quantum is your one stop shop for assessment against the Australian Service Excellence Standards. 
Choose Your Path to Excellence
Whether you’re embarking on your journey and aiming for ASES Certificate level or seeking the highest accreditation level, ASES Award. Quantum can assess the customer and professional services provided by your organisation towards certification.
Pathway 1: Starting Your Journey with ASES Certificate level
This level covers all corporate functions and services and involves assessment against 18 standards focused on fundamental business practice and client services.
Certificate level must be met by an Organisation before beginning the Award level.
Pathway 2: Aspiring for Organisational Excellence, ASES Award level
Award level builds on the ASES Certificate level and requires the organisation to demonstrate the capability for continuous improvement and effective change management.
Read more about ASES Levels here
Quantum is accredited with Joint Accreditation System of Australia and New Zealand (JASANZ) and provides certification audit services across Australia, to a range of non-government organisations (NGOs), not for profit, Aboriginal Controlled Organisations (ACO) and charitable organisations, across a range of Standards:
- Australian Service Excellence Standards (ASES)
- ISO9001
- National Disability Insurance Scheme (NDIS)
- National Panel of Assessors (NPA) scheme for workplace assessments in the disability sector
- National Standards for Disability Services (NSDS)
- National Standards for Mental Health Services (NSMHS)
- Quality Assurance Framework (QAF)
Our JASANZ accreditation means we can conduct integrated audits for organisations with multiple compliance requirements, contact us to explore the options available.
Quantum engages assessors who are highly qualified with extensive auditing experience across a range of community services organisations including:
- Aboriginal Controlled Organisations
- children’s, youth and justice services
- family and domestic violence support services
- housing and homelessness services
- plus healthcare and disability support services.
We pride ourselves on our strong ongoing relationships with our certified organisations and stakeholders. Connect with us to explore how our collaborative approach can bring tangible benefits to your organisation today.